When a customer account sends you a job via Swoop, it will appear in the dashboard.
Viewing Job Details: Before deciding whether you'd like to accept or reject the job, check out the job details for important information about the job, such as the location and mileage calculations.
Accepting/Rejecting a Job: After looking at the job details select whether or not you would like to accept the job.
Accepting a Job: When you accept a job you will be prompted to enter an ETA.
Selecting a Driver (optional): Assign the job to a driver. This step is optional and requires that your drivers are logged in to our mobile driver app (Swoop Driver).
Rejecting a Job: If you choose to reject the job, you will be required to enter a reason why.
Progressing the Job: After accepting the job, update the status as the job progresses, as shown below.
Completing a Job: Once the driver has completed the job, the dispatcher can move the job status to Completed. This moves the job to the Done tab and creates a new invoice.