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How do I manage incoming jobs?

When a customer account sends you a job via Swoop, it will appear in the dashboard.

Viewing Job Details: Before deciding whether you'd like to accept or reject the job, check out the job details for important information about the job, such as the location and mileage calculations.

 

Accepting/Rejecting a Job: After looking at the job details select whether or not you would like to accept the job.

Accepting a Job: When you accept a job you will be prompted to enter an ETA.  

Selecting a Driver (optional): Assign the job to a driver.  This step is optional and requires that your drivers are logged in to our mobile driver app (Swoop Driver).

Rejecting a Job: If you choose to reject the job, you will be required to enter a reason why.

Progressing the Job: After accepting the job, update the status as the job progresses, as shown below. 

 

Completing a Job: Once the driver has completed the job, the dispatcher can move the job status to Completed.  This moves the job to the Done tab and creates a new invoice. 

 

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